I googled under "GE Service Problems" and found this website. I was pretty sure there would be a site for dissatisfied GE customers and it appears there are thousands.
My problem is the same I and many others have had: it is impossible to get through the wall of ignorant and rude customer service reps who can only read a computer screen, when I really need to talk to a technical person. I have a top of the line household unit that an appliance dealer recommended highly rather than a commercial unit. It's located inside a railroad car and from the first use, the burners work and the lower oven works, but not the electronic key pad which controls the main oven, broiler, self-cleaner, clocks, etc.
The problem seems to have to do with the wiring available on the car, and outside electronics engineers have suggested potential fixes, including the wonderful technical people at Viking who were easy to contact, but GE absolutely refuses to help or put me through to any higher level of expertise. They even told me that I was refusing to take responsiblity for buying the wrong appliance for the wrong application--despite the dealer's sales pitch and the fact none of their literature indicates we would have a problem. Then they put me on indefinite hold and never came back.
BASICALLY, GENERAL ELECTRIC DOES NOT DESERVE TO STAY IN BUSINESS AND AT THIS RATE, WON'T BE LONG IN THE CONSUMER BUSINESS. (I have talked to one railroad executive who had a similar problem. He DID succeed in getting through to a technical rep by threatening the president of the GE locomotive division, from whom he bought about $100 million on new locomotives. That's a little more leverage than I have.)
